How has your business changed from the beginning of COVID to now?
Wash N' Wags has adjusted well to the Covid 19 pandemic. Our animals are also experiencing negative effects of the pandemic. Matted fur, skin issues, nails trims that had to be postponed. We are trying to get all our furry customers back on an even schedule and we have accomplished that. We have also taken in many new customers that need our services. Many long days but worth it!
 
What have you learned about your clients during this time?
We love our clients. We have learned that we are ALL going through a difficult time. We have experienced a huge uptick in anxious/nervous dogs. These are pets that we are used to working with regularly. They have become stressed and anxious because they feel their owner's stress. They just don't understand where the threat is coming from. They don't understand. Something we have been working on daily with their owners. They should be aware that their anxiety from the pandemic is being felt by their pets. We are all in this together including our pets! 
 
Can you share anything positive that has come out of COVID – as it relates to your business?
We have become better at what we do. Working with our clients and their pets during very stressful times. Keeping our energy calm and positive as we work with our clients and their pets. The grooming and self wash services are essential to a clean and well maintained pet. Nail trims, teeth and ear cleaning all need to be performed on a regular basis. The stress we see with our furry friends need to be handled in a calm professional manner. That's what we are good at.